Software test processes can be difficult.
Many companies struggle with it.
There are so many paradoxes in getting the thing build right... sometimes it's even hard where to begin the improvements in the software test process.
The longer you are a software tester, the better you know that it is true. And also the better you know what you can do about it. It least that's my experience...
I find that, improving the software test processes is much like re-arranging a bookcase....
Most of the companies I worked for have software testing 'somewhat organized'. They can find what they need, and they work with it, but it's not optimal. Then they start to improve the processes. Which in many cases leads to more clutter for a while. (2)
Then sadly, what I have experienced is that a lot of companies stop the test improvements because for some managers or CEO's it looks like "ohw now it's even worse, this is not an improvement". And they quit or stop putting effort into it.
Some companies on the other hand, -but not the bigger part-, continue and after a while there software processes (bookcase) is a lot more optimized. (3)
Q&A != Software Testing
It's like this:
There are many interpretations of software development hierarchy. Especially with Software Testing. I think this is the one and only best interpretation:
Essence is: Q&A, Test Manager, Test-Co, Software Tester.
There are many ways to determine if the software is working according to expectations.
One of the ways to do it is to apply test techniques on the requirements.
For Example you use a 'Decision table'.
What is the most important thing then? that things are clear. No vagueness, no ambiguity, it has to be either 'true' or 'false', 'on' or 'off' but nothing in between.
How are you going to test a traffic-light if it is not described what colors it should have, how many light-bulbs, or what the height of the pole is etc etc...
you can not test like that.
So it is exactly with software. things have to be facts, then you can apply test techniques.
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